ࡱ> .0+,-` 0bjbjss 1!oZ Z Z Z $ PFډ  lvh(Ȏh04d3;$hz'9 ّĎȎّّ'Z Z 4`ّZ 8 ّ6>  . @jT v0:8.. BphzTΐ ''^ّّّّ d>2K= 2K Z Z Z Z Z Z   WORLD METEOROLOGICAL ORGANIZATION ________________________  INTERGOVERNMENTAL OCEANOGRAPHIC COMMISSION (OF UNESCO) ________________________ JOINT WMO-IOC TECHNICAL COMMISSION FOR OCEANOGRAPHY AND MARINE METEOROLOGY (JCOMM) EXPERT TEAM ON MARITIME SAFETY SERVICES Task Team on Maritime Safety Information GENEVA, SWITZERLAND, 9 TO 11 MARCH 2009TT-MSI/Doc. 7.2 (23.II.2009) __________ ITEM 7.2 Original: ENGLISH Quality Control of the Marine Meteorological Services (Submitted by Mr Henri Savina, Chairperson of the ETMSS) Summary and Purpose of Document This document contains the discussions on the marine meteorological services monitoring programme, with particular emphasis for future gathering of users feedback. ACTION PROPOSED The Task Team is invited to: Note and comment on the information provided as appropriate; Review the revised questionnaire on Marine Meteorological Services; Propose future actions for the Monitoring of Marine Meteorological Services. ______________________ Appendix: A. MMSM Questionnaire DISCUSSION 1. Background 1.1 One of the primary focuses and goals of ETMSS is to ensure that NMHSs delivery high quality products and services in support of the expressed requirements of users, nationally, regionally and globally. Direct interaction with and feedback from users is an essential part of the provision of high quality and valuable marine services. Development of the marine meteorological services (MMS) monitoring programme was initiated by the former Commission for Marine Meteorology (CMM) in 1981 and user surveys have been conducted every four years. 1.2 Subsequent sessions of the CMM, and then JCOMM, had reviewed the results of these surveys, and re-iterated their value to WMO Members and endorsed their continuation of support. JCOMM-II agreed on the need to continue maintaining a systematic long-term global MMS monitoring programme, based on the questionnaire and response format presently in use. The Commission also requested the ETMSS, to investigate the feasibility of expanding the survey to non-GMDSS users, to continue to make the survey available via the relevant JCOMM Web sites, and to publicise this availability amongst mariners as much as possible. 1.3 The Team should also remember that, in the past, the IMO NAVTEX Coordinating Panel informed us that, from their survey on NAVTEX in general, a large number of mariners showed a concern on lack of commonality and ease of understanding with regard to weather information. 2. Overview of the main tasks (deliverables/achievements) 2.1 A new questionnaire, adapted for the SOLAS and non-SOLAS vessels, was discussed and adopted by ETMSS-II, including some changes proposed by the SOT-III in 2005 to clarify terms for ships where English was not necessarily the first language. In addition, ETMSS-II asked Michael Myrsilidis (Greece ETMSS member), Val Swail (Canada ETWS chairperson) and Vasily Smolyanitsky (ETSI chairperson) to adapt the questionnaire to include sections on sea-state and sea-ice information and on use of abbreviations in NAVTEX bulletins. The new updated questionnaire (see Appendix) was then reviewed and adopted by the SOT-IV in April 2007. 3. Actions to be completed in the lead-up to JCOMM-III 3.1 There is an urgent need to translate the questionnaire in all WMO official languages and disseminate it among the users through appropriate channels, including through the Internet, in order to present the results to JCOMM-III. Ships masters should be encouraged to fill several questionnaires for the different METAREAs. 3.2 The online questionnaire, which could be considered as an alternative or in addition with the regular paper survey, could allow end-users to provide feedback on a more regular and near real-time basis. With appropriate tools, the questionnaire(s) filled online by SOLAS vessels or others could be stored to be included in the regular delayed-mode survey but also directly made available in real-time for the METAREA focal point(s) concerned to improve the provision of MSI. 3.3 In a more complete approach, a complementary way to check the Marine Meteorological Services would be to implement, when feasible, some kind of indicator(s) to objectively monitor the quality of the service, especially within the GMDSS framework. For example, the definition and preparation of a punctuality indicator could be decided (see also agenda item 6.4). _____________ Appendix: 1 MARINE METEOROLOGICAL SERVICES MONITORING PROGRAMME QUESTIONNAIRE To Masters, Deck Officers, Skippers, Sailors, icebreaking services and other marine users In order to monitor the effectiveness of the weather and sea bulletins produced and transmitted by Meteorological Services, the World Meteorological Organization would appreciate your cooperation in completing the following questionnaire. The objective of this programme is to improve the level of meteorological support to all marine user communities. Ships Name & Call SignType of ship (SOLAS or non-SOLAS)or other marine user activity (specify)Activities (merchant, ferry, cruising, fishing, recreational, icebreaking)Country of registryName of masterOperational area(s)Voyage fromtoDate, time, position when the questionnaire completed Please complete the following questionnaire by placing a cross (x) under the appropriate column heading and providing additional information or comments as appropriate. GoodAveragePoorIssuing Met ServiceStation1Reception of GMDSS info. Please rate the quality of reception: (should be filled at least by SOLAS vessels)Avia INMARSAT SafetyNETBvia Navtex (518 kHz)2Reception of other Safety information. (This section should be filled at least by non-SOLAS vessels)Avia Navtex (490 or 4209.5 kHz)Bvia HF RadioCvia VHF RadioDvia visual signalsEvia e-mailFvia web interface3Storm and Gale warnings. Please rate the following:AComprehension of warningsBAccuracy of warningsCTerminology usedDUsefulness (anticipation, parameters, thresholds) Please comment in Section 94Sea Ice and Icebergs Information (for mariners in areas with floating ice). Please rate the following:AClarity of informationBAccuracy of informationCTimelinessDTerminology used5Wave and Storm Surge Information. Please rate the following:AClarity of informationBAccuracy of informationCTimelinessDTerminology used6Weather and Sea bulletins. Please rate the following:AComprehension of bulletins (including abbreviations) Please comment in Section 9GoodAveragePoorIssuing Met ServiceLES/Navtex StationBAccuracy of bulletinsCAre bulletins on time?DTerminology used in bulletins?EUsefulness (parameters,) Please comment in Section 97Graphic broadcasts (e.g. Facsimile). Please rate the following:AAre charts received on time?BAccuracy of information on charts CComprehension of symbolsDQuality of receptionEIs this a useful service?Yes  FORMCHECKBOX  No  FORMCHECKBOX If Yes, please comment in Section 9 on how the service could be improved.8Please visit ( HYPERLINK "http://weather.gmdss.org" http://weather.gmdss.org). Comment in Section 9 on the quality of the GMDSS website.9Land Earth Stations (LES) Inmarsat (This section should be filled only by Voluntary Observing Ships)ARate your success in contacting a LES to send your weather observation messages (OBs) LES:  FORMTEXT      BDo you experience delays in sending your OBs?Yes  FORMCHECKBOX  No  FORMCHECKBOX  CDo any LES refuse to accept your OBs?Yes  FORMCHECKBOX  LES if Yes:  FORMTEXT      10Other related problems (if any) include ships position, date and time. 11Suggested improvements   _________________________ Masters signatureUse additional sheets if necessary. 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